Whether business was good or bad in 2020, I think it is fair to say that all businesses faced more challenges last year than in any other year. As we start 2021 much of the uncertainty that we faced in 2020 still exists. Many state borders are still closed, borders that are open can snap shut at any time and global cases of COVID-19 continue to increase. A vaccine is on the horizon for delivery in Australia however it is going to take time for it to be rolled out and benefits to our daily lives seen. As we start 2021 with so much uncertainty what can we do differently?